FAQ

Elite Cup brings you carefully selected tea inspired by the renowned tea-growing regions of Darjeeling and Assam. Our teas are chosen for their distinctive character, rich aroma and satisfying taste, making them perfect for a refreshing cup throughout the day.

At Elite Cup, we believe a great cup starts with good tea. We carefully select our tea and pay attention to quality, freshness and packing so that you can enjoy a consistently enjoyable cup at home. Our focus is simple: pure tea, honest quality and a better everyday brew.

Absolutely. Elite Cup teas are selected with everyday enjoyment in mind. Whether you prefer a strong morning cup, a relaxing afternoon tea or a comforting evening brew, you can prepare it according to your preferred strength and style.

For the best experience, keep your tea in a cool, dry place, away from direct sunlight, moisture and strong aromas. Close the pack properly after every use so the tea can retain its natural aroma and freshness for longer.

Use fresh water and adjust the amount of tea and brewing time according to your preferred strength. If you enjoy milk tea, a stronger brew can create a rich and satisfying cup. The perfect cup is ultimately the one that suits your taste.

Simply choose the Elite Cup tea you would like to purchase, select your preferred pack size and quantity, and click “Add to Cart” or “Buy Now”. Follow the checkout steps to securely complete your order.

Yes. You can add multiple Elite Cup products or different pack sizes to your cart and place them together in a single order, subject to product availability.

Available pack sizes are displayed directly on each product page. Select the size that best suits your needs before adding the product to your cart.

Yes. Premium tea makes a thoughtful gift for family, friends and tea lovers. If you are unsure which tea or pack size would be suitable, you can contact our team for assistance.

We aim to make Elite Cup available to tea lovers across India. Delivery availability depends on the destination pincode. Enter your pincode on the product page to check whether delivery is available for your location.

On the product page, enter your delivery pincode in the delivery checker. The available delivery information will be shown based on your location and the delivery service available for that area.

Enter your pincode in the delivery section on the product page. Your estimated delivery information will be calculated according to the delivery service and destination available for your order.

Once your order has been shipped, tracking information will be provided through the contact details associated with your order. You can use the tracking information to follow your shipment until it reaches you.

The payment methods available to you will be displayed during checkout based on the payment options currently enabled for your order and location.

Payments are processed through the payment methods available at Shopify checkout. Your payment details are handled through the applicable secure payment system rather than being stored directly on this FAQ page.

Please contact Elite Cup as soon as possible and share your order details along with clear photographs of the package and product. Our team will review the issue and guide you according to our applicable return and refund policy.

If you receive an incorrect product, please contact us with your order details and photographs of the received item. We will review the issue and help you with the appropriate next steps.

You can contact Elite Cup using the phone number, WhatsApp number or email address provided on our website. Our team will be happy to assist you with questions about products, orders, delivery or other concerns.