At Elite Cup, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using the Elite Cup website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Elite Cup is a tea brand based in:

2. Information We Collect

When you visit or use our website, we may collect certain information that is necessary to provide our products and services.

Information You Provide to Us

• Full name
• Email address
• Phone number
• Billing address
• Shipping and delivery address
• Pincode
• Order details
• Products purchased
• Quantity and order value
• Information provided when contacting customer support
• Reviews, ratings, photographs, or other content you voluntarily submit
• Information provided when subscribing to our emails or promotional communications

3. Payment Information

When you make a purchase, your payment may be processed through Shopify and/or third-party payment providers.

Depending on the payment method you choose, payment providers may process information such as payment credentials, transaction details, and other information required to complete the payment.

We do not intend to store your complete debit card, credit card, UPI PIN, CVV, banking password, or other confidential payment credentials on our own website.

4. How We Use Your Information

We may use your information to:

• Process and confirm your orders
• Prepare and dispatch your products
• Arrange delivery
• Provide estimated delivery information
• Contact you regarding your order
• Handle returns, refunds, exchanges, and customer support
• Respond to your questions and requests
• Improve our website and shopping experience
• Detect fraud, abuse, or technical problems
• Understand customer preferences
• Send promotional communications where permitted and applicable

5. Marketing Communications

If you subscribe to our marketing communications, we may use your email address or other permitted contact information to send you information about new products, special offers, discounts, promotions, and updates from Elite Cup.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the message or by contacting us.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your shopping experience and understand how visitors use our website.

Cookies may be used to:

• Keep products in your shopping cart
• Remember certain preferences
• Maintain website functionality
• Understand website traffic
• Improve website performance
• Support relevant content and marketing

Some cookies may be provided by Shopify or third-party applications and services used on our store.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.

7. Reviews and Customer Content

If you submit a product review, rating, photograph, or other content to Elite Cup, some of that information may be displayed publicly on our website.

Depending on the review system and information you provide, your first name, review, rating, photograph, or other submitted content may appear alongside a product review.

Please avoid submitting sensitive personal information in a public review.

8. Sharing Your Information

We do not sell your personal information as a standalone product. However, we may share necessary information with trusted service providers when required to operate our business and provide our services.

These may include:

• Shopify and Shopify-related services
• Payment processors
• Shipping and delivery partners
• Order fulfillment providers
• Review platforms such as Judge.me
• Email and communication service providers
• Website analytics and technology providers
• Customer-support tools
• Other Shopify applications used to operate our store

For example, your name, phone number, shipping address, and order details may need to be shared with a delivery partner so that your order can be delivered.

9. Order and Delivery Information

When you place an order with Elite Cup, we need certain information to complete the transaction.

• Customer name
• Phone number
• Email address
• Delivery address
• Pincode
• Product and order information

We may share necessary information with shipping and logistics partners to deliver your order.

We may also use your pincode or location information to determine delivery availability and estimated delivery time.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet-based service can guarantee absolute security. Customers should also take reasonable precautions when using online services, including protecting passwords and account information.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for purposes such as:

• Completing orders
• Providing customer support
• Maintaining business and transaction records
• Handling refunds, returns, or disputes
• Preventing fraud
• Complying with applicable legal, tax, accounting, or regulatory requirements

When information is no longer required, we may delete, anonymize, or securely dispose of it where appropriate.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information.

These may include the right to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise a concern regarding our handling of your personal information

If you wish to exercise a privacy-related right, please contact us using the contact details provided below.

13. Third-Party Services

Our store may use third-party services and Shopify applications to provide payment processing, shipping, delivery estimates, reviews, analytics, marketing, and other functionality.

These third-party services may process personal information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of third-party services when you interact with them.

14. Third-Party Links

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

15. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

17. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us.